IT Service Management Consultant

Job ID: 0807-58INFRA

Job Title: IT Service Management Consultant

Location: Berlin, CT

Duration: Long Term

Salary: $130-140k

ITIL, ISO 20K, SIAM certified ITSM Consultant with strong IT Service Management implementation and Cross-functional IT Operations background for small, medium to large enterprise customers. Effective Client Management, strong communication, ITSM Solution development and presentation skills with more than 10 years' experience in IT Service Management and Consulting.

Job Description:

10+ years leading and driving IT Service Management practice/ Cross functional Team.

Experience in driving and managing IT Service Management Organization.

Building ITSM Service offerings/ capabilities and Solutions to deliver ITSM Services.

Strong experience in designing and implementing IT Service Management processes and functions along with the ITSM tools and other ITSM enabling tools

Should have worked in large/ complex Enterprise organizations as a cross-functional owner to drive and manage IT operations and service management across towers and multiple supplier

Accountable as an ITSM SME (Subject Matter Expert) to assess a Client's IT Service Management and operations department to understand operational pain areas and challenges and recommend appropriate improvements to improve the maturity of ITSM organization

Strong leadership capabilities, having the ability to communicate effectively with a diverse set of customers or partners, across multiple disciplines.

Strong technical acumen, including the ability to understand the customer or partner IT landscape, identify opportunities and overcome any technical obstacles through process improvement opportunities.

An ability to think creatively and apply strong analytical and problem solving skills, driving issues to resolution.

Implements/Uses technologies (consistent with skillsets required below) to deliver ITSM Operational Reports, and develop capabilities and automation for ITSM Continual Service Improvements.

Providing Best -in -class Service delivery from Quality perspective and propose innovative and automation solutions to improve the IT Service Management operations

To liaison with Management to establish short and long term service management goals and to align with the Organization strategy and vision.

Should have Client Facing and Client Centric experience to drive large ITSM projects/ programs.

Skill Sets Required:

ITIL V3 2011 Masters/ Expert; ISO 20000:2011 Implementer; SIAM, COBIT, PRINCE 2, CMMI SVC and relevant frameworks

Strong attention to detail and excellent written and oral communication skills.

Knowledge and skilled in Six Sigma / Lean/FMEA/Risk Management

Knowledge of Service Now, BMC Suite, JIRA or Cherwell is a plus

4 to 5 IT Service Management Process and Tool Implementation Projects; Cross Functional Support/ IT operations/ Manage Services Projects for large enterprise customers