IT Service Management Lead

Job ID: 0701-07NR

Job Title: IT Service Management Lead

Location: Hartford, CT

Duration: Full Time

Salary: upto 130K

The IT Service Management lead is responsible for IT service processes and tools from both an implementation and strategic operations perspective, with a focus on service management, service reporting, and quality control. This position will also oversee the operations of our IT, as well as the ITSM aspects of ITIL processes within IT.

Lead IT operations team responsible for day-to-day IT operations.

Handle all communication and coordination of security incidents.

Define call trees and execute during incidents.

Coordinate with third parties on incidents involving third party software.

Evaluate each incident to determine the appropriate severity level.

Define workflows for security incident containment based on type of incident (e.g. denial of service, malware and insider threat).

Report incidents (including external and internal).

Report incident response metrics monthly.

Conduct lessons learned reviews of incidents.

Maintain and provide audit information including access, general logs and application logs in accordance with Client's security policies .